Refund policy

Last updated: July 7, 2026

30-Day Satisfaction Guarantee

We stand behind every product. If you're not happy within 30 days of delivery, we'll make it right with store credit — and you never have to ship anything back. Just reach out.

Please read first: all sales are final

All sales are final and we do not accept returns. Because our products are sealed dietary supplements and we cannot verify how an item has been stored or handled after it leaves us, no product may be shipped back to us — returned packages cannot be accepted, inspected, or credited. This does not affect your 30-Day Satisfaction Guarantee (below), or your protections for items that arrive damaged, defective, or undelivered.

How we resolve concerns

Since we don't take products back, eligible concerns are resolved one of two ways — and which one applies depends entirely on the reason:

  • Store credit — the only remedy under our 30-Day Satisfaction Guarantee (when a product simply wasn't right for you). We do not issue cash refunds in these cases; the value is credited to your account so you can try something else.
  • Refund to your original payment method — available only when a package arrives damaged, is lost / not delivered, or when we made an error.

Original shipping charges are non-refundable. No product needs to be returned in any case.

Remedy at a glance

  • Not satisfied (30-Day Satisfaction Guarantee): store credit only — notify us within 30 days of delivery.
  • Damaged or defective product on arrival: refund, replacement, or store credit — notify us within 7 days of delivery.
  • Order not delivered / lost in transit: refund or replacement — notify us within 30 days of the expected delivery date.
  • Our error (wrong item, etc.): refund or replacement — notify us within 7 days of delivery.
  • Order already shipped / has tracking: cancellation is no longer possible.
  • Bulk / large order, change of mind: final sale — not eligible for refund or store credit.

30-Day Satisfaction Guarantee — what's covered

We want you to love what you ordered. If something about your product isn't quite right, let us know within 30 days of delivery and we'll make it right with store credit toward something that suits you better — no need to ship anything back. This guarantee is honored as store credit only — it is not a cash refund.

The guarantee covers:

  • The product simply wasn't the right fit for you, or didn't meet your expectations.
  • You didn't enjoy the taste, color, or scent. Our supplements are made from natural ingredients, so slight differences in color, smell, and taste from batch to batch are completely normal and to be expected.
  • Cosmetic marks on the outer packaging — a scratched, scuffed, or dented box. The box is only a protective outer layer; as long as the product inside is intact (bottle, glass dropper, and safety seal all fine), this is covered here as store credit.

 

The guarantee does not cover: a genuinely damaged or defective product — such as a broken or leaking bottle, a cracked glass dropper, or a compromised safety seal. That is not a satisfaction issue; it is handled separately under “Damaged, defective, or not delivered” below and may qualify for a cash refund. We may request a photo to verify your order.

Damaged, defective, or not delivered

This is where we always take care of you — regardless of order size — and it is the only situation in which we issue a cash refund. Once verified, you may choose a full refund to your original payment method, a replacement (subject to stock), or full value in store credit. Verified claims are processed within 7 business days, and we may ask for photos of the product and packaging.

Here, “damaged” means the product itself — for example a broken or leaking bottle, a cracked glass dropper, or a broken safety seal. Cosmetic wear to the outer box alone — a scratch or a dent, with the product inside intact — does not qualify for a cash refund; it is covered instead by the Satisfaction Guarantee above as store credit.

Reporting windows:

  • Damaged or defective on arrival — contact us within 7 days of delivery, while the packaging is intact and can be photographed.
  • Lost or not delivered — contact us within 30 days of the expected delivery date.

 

After these windows we can no longer guarantee a resolution — but please still reach out. At our discretion we may offer store credit as a goodwill gesture; a cash refund will no longer be available.

Order changes & cancellations

We aim to process and ship orders quickly. Once an order has been packed and assigned a tracking number, it has entered fulfillment and can no longer be canceled, changed, or refunded at that stage — the shipment is already on its way.

If you no longer want the order once it arrives, it falls under the policies above: the 30-Day Satisfaction Guarantee (store credit), or — if it arrives damaged or never arrives — the protections under “Damaged, defective, or not delivered.”

Bulk & large orders

Orders of 5 or more units, or orders totaling $200 or more, are considered Final Sale for satisfaction and change-of-mind requests, and are not eligible for refund or store credit if you simply change your mind or no longer need the products.

Damaged, defective, or undelivered items within a bulk order remain fully covered as described above. Where possible, bulk orders are flagged as Final Sale at checkout.

A “unit” is an individual bottle/jar. A multipack counts as the number of jars it contains — for example, a 2-jar pack counts as 2 units.

Store credit terms

  • Issued to the email address on your order (or to your store account).
  • Applies to product cost only; cannot be redeemed for cash and is non-transferable.
  • Does not expire.

Not eligible

  • Satisfaction claims made more than 30 days after delivery.
  • Bulk / large orders where you simply changed your mind.
  • Cancellation or refund of an order that has already been packed and assigned tracking.
  • Products bought from third-party retailers or marketplaces (Amazon, retail stores, other resellers) — please contact that seller directly.
  • Items marked “Final Sale.”
  • Requests without the verification we reasonably request.

Third-party purchases

Only orders placed directly on wildandorganic.com are covered by this policy. Purchases made from Amazon, retail stores, or any other reseller are governed by that seller's own return and refund policy.

How to submit a request

We're happy to help through any of our channels. For the fastest service:


Please include your order number and any requested photos. Requests sent by email or the contact form are handled the fastest; messages through social media or other platforms are also welcome but may take a little longer to process.

Chargebacks & payment disputes

We take payment disputes seriously and ask that you contact us first — we resolve nearly every concern quickly. Filing a chargeback on an order that was delivered and matches its description (for example, a change-of-mind request) is contrary to card-network rules and is treated as a wrongful dispute.

We retain records — including proof of delivery, order details, and all correspondence — and will contest wrongful chargebacks with this evidence. Customers who file a wrongful or fraudulent chargeback, including after receiving a refund or store credit, may have their account suspended and future orders declined.

Our right to refuse

We reserve the right to refuse, limit, or modify any refund or store-credit request, and to decline service to any customer who abuses this policy. Approved refunds appear within 5–10 business days depending on your financial institution; store credit is issued within 7 business days of verification.

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy limits any rights you may have under applicable law. Wild & Organic LLC.